Payment Policy

We are committed to offer the best online shopping experience for our customers. Besides great customer service, fast responses and shipping time, we also want our customers to feel comfortable in any way of payment they choose. 

Acceptable Payment Methods:

At eBike Village we accept Paypal, Mastercard, Visa or Debit card directly linked to a bank account. 

Not Accepted Payment Methods:

Unfortunately, we DO NOT accept check deposits nor do we charge a subscription / reoccurring payment plan at the very moment.

Payment Currency:

Unless stated otherwise, all payments are in U.S. Dollars.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Payment Capture:

We pride ourselves in being transparent hence all payment captures are done manually by our diligent and hard working operations team. In the case of any issues with supply chain or the card provided we will reject the payment capture and contact the customer immediately.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@ebikevillage.com. No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).